Welcome to BlaBay

Here are some top tips and quick video tutorials for an easy and enjoyable shopping experience

Introduction to BlaBay

  1. Creating Your Account Read More

Top Tips

  • When registering, please make sure you’ve entered the right email address.
  • If you haven‘t received our confirmation email, please check your junk or spam folder first.
  • After registration, go to “My Account” to enter your shipping address. You can also enter your shipping address after you’ve placed your first order on the checkout page.
  • Our system currently only recognizes characters from the English alphabet. Special characters (like á, é, í, ó) should be written like this: a, e, i, o. For example, if your name is Anna López, please write it as: Anna Lopez.
  1. Product Search Read More

Top Tips

  • BlaBay is a marketplace where buyers and sellers meet. On our platform you can find literally millions of products offered by thousands of sellers.
  • To make sure you’re getting exactly what you’re looking for, always check the sellers’ ratings and other buyers’ reviews.
  • If you have any questions about the product, get in touch with the seller via chat or email.
  1. Shopping Safely Read More

Top Tips

  • Other buyers’ reviews and product ratings can tell you a lot about the product itself.
  1. Placing Your Order Read More

Top Tips

  • If you haven’t filled in your shipping address yet, you can do this when you place your order.
  • Before paying, make sure you double check your order. Did you choose the right size, color and amount? Did you select the right shipping method?
  • Don’t forget to also check your country’s customs policy, and if you need to pay import duties.
  1. At the Checkout Read More

Top Tips

  • Your money will only be transferred to the seller once you have confirmed receiving your order, or when your Buyer Protection has ended.
  • It is only possible to cancel an order if the seller hasn’t sent it yet. The seller will also be asked to confirm the cancellation.
  1. Tracking Your Order Read More

Top Tips

  • When you have received your order and you’re happy with it, please “Confirm Goods Received”.
  • If the Buyer Protection is about to end and you haven’t received your order yet, you can apply for an extension or a refund. Please make sure you do this before the Buyer Protection has actually ended.
  1. Resolving Issues Read More

Top Tips

  • All your purchases on BlaBay are protected by a set of guarantees, also known as Buyer Protection.
  • Once you have confirmed receiving your order, the Buyer Protection is still valid for another 14 days.